FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you'll find answers to some of the most common questions about shopping with us. If you don't find the information you're looking for, please don't hesitate to contact us.
Ordering
How do I place an order? Placing an order is easy! View the book on our store, add it to your cart, and follow the checkout process. You'll receive a confirmation email once your order is placed.
Can I change or cancel my order? Yes, you can change or cancel your order within 12-24 hours of placing it. Please contact our customer service team at store@summit3pl.com as soon as possible.
Returns
We unfortunately are not offering any returns.
Shipping & Delivery
What are your shipping options? We offer shipping through USPS. Shipping costs and delivery times will be calculated at checkout.
We also offer discounted shipping when ordering in bulk. Please contact us directly via this form for any orders of 42 or more.
How can I track my order? Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the shipping carrier's website.
Payment
What payment methods do you accept? We accept major credit cards. All transactions are securely processed.
Is my payment information secure? Yes, we use advanced encryption technology to ensure your payment information is safe and secure.
Account Information
Do I need an account to place an order? No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and access special promotions.
How do I create an account? Creating an account is easy! Click on the person icon at the top of our website and fill out the required information. You'll be able to start enjoying the benefits of your account immediately.
Customer Support
How can I contact customer support? Our customer support team is here to help! You can reach us by email at store@summit3pl.com or by filling out this form.